Ginastic Arean's Privacy Policy

Important information and who we are

Ginnastic Arena is the controller and responsible for your personal data (collectively referred to as “Ginnastic Arena”, “we”, “us” or “our” in this privacy policy). Ginnastic Arena is dedicated to upholding information rights and data privacy. As a data controller, we ensure compliance with laws of Pakistan in relation to processing of personal data.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your rights in relation to your personal data, please contact the DPO using the details set out below.

Contact Details

Ginnastic Arena knows that you care how your personal information is used and we appreciate that you trust us to do that carefully, sensibly and legally. We respect your privacy and are committed to protecting your personal data. This privacy policy describes the types of personal information that we may collect and receive about you (including any data you provide when you join us as a member, use our services or website), the purposes for which we use it, the steps we take to safeguard your personal data and informs you about privacy rights and how the law protects you.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

Changes to this privacy policy and your duty to inform us of changes

This privacy policy applies to all personal data we collect or receive about you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data that we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, receive, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes home address, billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your usernames and passwords, details of your membership, your purchases of our services, your class and other bookings, your interests, preferences, notes of your interactions with us, feedback and survey responses.
  • Usage Data includes information about how you use our health clubs, products, services, website and mobile app. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How do we collect and receive your personal data?

We collect and receive personal data from you through your interactions with us, including through:
  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • join us as a member;
  • purchase or make bookings for our products or services;
  • access and use your membership account on our website;
  • download and use our mobile app;
  • enter a competition, promotion or survey; or
  • contact us (whether by post, phone, email or otherwise) or provide us with feedback.
  • Your usage of our health clubs and services. As you use our health clubs and services, we collect Usage Data.
  • Automated technologies or interactions. As you interact with our website and mobile app, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
  • Identity and Contact Data from your employer (if you are a corporate member) or other membership intermediary (if you join us as a member through an intermediary).
  • Profile Data from providers of research and data analysis.

Sharing your personal data

We do not sell or share your personal data with other organizations for their marketing purposes. We only share your personal data as explained in this privacy notice.

We may share your personal data (for the purposes set out in the table above explaining our use of your personal data) with external third parties who perform certain functions on our behalf or provide us with services to enable us to deliver our products and services and manage our business. The services these third parties provide include our membership management system, our IT support and service providers, payment processing and debt collection services, communication distribution services and marketing and data analysis services.

If you are a corporate member and your membership is paid for in part or in full by your employer, or you join through another membership intermediary, we may share your data in connection with the management of our membership scheme with your employer or membership intermediary.

We may also share your personal data with third parties to whom we may sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If such a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law, including putting in place appropriate contractual obligations and protections. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes for which we engage them and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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